Terms and Conditions

PRICES:

All prices are inclusive of VAT.

RETURNS:

We only stock rolls of fabrics which means that all our products are custom made and cannot be returned unless there is a manufacturing error or another fault has been made on our part. Please request a free sample before purchase as screen settings may not accurately reflect true colour. If the item is faulty, we accept refunds within 14 days of you receiving your tablecloth, however in some cases we  shall offer you a part refund and ask you to keep hold of your purchase rather than returning it.

OVERHANG/DROP:

When measuring for your tablecloth, please allow for the drop/overhang. You can do this by adding the length you would like the drop to be (a standard drop is about 20-30cm) so add 30cm to each side of the table. For example, if your table is 100cm x 100cm you will need to add 60cm to each side so your tablecloth size will be 160cm x 160cm which will give you a 30cm drop on each side. If you have any questions regarding the drop, please contact us by phone or email.

WAYS OF PLACING AN ORDER:

1. You can place an order via our website
2. We understand that some people prefer to speak to someone over the phone, in this case you can call us to make a payment
3. You can email us your order details.

COLOUR OF FABRICS:

Colours displayed on our website are indicative only and may not accurately reflect the actual colour of the item. Please ask for a free sample to check colour suitability before ordering.

ORDER REVISIONS / CANCELLATIONS / ERRORS

We try to process all orders as soon as possible so if you have placed an order that is incorrect or wish to make any changes to your order, please contact us as soon as you can. If the order has already been processed without notification of an error placed when order, then we cannot refund this item(s). 

Order errors are defined as damaged, incorrect, or missing merchandise. Please review your order immediately after it’s received, so that if any order errors are found, can be brought to our attention quickly and resolved for you. Order errors must be brought to our attention within 3 business days after order delivery has been completed. Failure to do so will be interpreted as negligence and you will therefore hold us harmless on any orders/issues that you do not make us aware of. All reshipments for order errors that we determine will require replacements can only be sent via ground shipping, regardless of the situation/cause.

TAXES: 

All appropriate sales tax will be consequentially applied to orders shipping to the same state where our company remains and performs business, which is Manchester. You as the buyer will be liable for all corresponding consumer duties and taxes on all orders shipping to locations outside our country.

SHIPPING CARRIER DELAYS, MISTAKES AND PROBLEMS:

www.royaltablecloths.com WILL NOT be held responsible for mistakes made by shipping carrier under any circumstances.
www.royaltablecloths.com WILL NOT be held responsible for orders after we have fulfilled our end and merchandise has left the warehouse premises, financially or otherwise.
If the shipping carrier makes a mistake, please ask us to file claim on your behalf.
Refunds on shipping costs will ONLY occur after the shipping company approves your claim and releases funds from their claims process.
In cases where we are unable to recover compensation from the shipping company, we will not be liable for replacing or compensating your order since items left our warehouse in perfect condition.
www.royaltablecloths.com WILL NOT be held responsible for shipment delays once merchandise has left our warehouse since outside factors such as weather, natural disasters, and accidents are beyond our control.

ORDER ACCEPTANCE POLICY:

Upon receiving an order confirmation (electronically or otherwise) does not indicate that we have accepted your order. We reserve the right after receiving your order to accept or decline your order or to supply less than the quantity you ordered for any item, for any reason. If we are not able to fulfil the amount for the items that you have ordered, and you give us consent to ship the products without the full quantity, you have the option to be refunded in full for the price you paid for those missing items. If you decide that you simply do not want the item anymore, then we can cancel your order and refund you in the total amount you have paid. We ask of you to double check your order information to make sure it is accurate. We reserve the right to put orders with inaccurate or lacking information on hold without any prior notification. We will attempt to contact through the information you have provided us on your account about your order status. If there is no response within 7 days, your order may be cancelled and refunded without further communication.

COPYRIGHT AND TRADEMARK NOTICE:

All material, including the website design, text, logos, graphics, icons and images, and the selection that appear on this website is exclusively the property of Royaltablecloths.co.uk, unless otherwise stated. Using the content of this site for reasons other than shopping or placing an order without our written consent is strictly prohibited. This includes reproducing, modifying, uploading, posting or distributing any of the material. Any unauthorized use of this website’s material may violate copy right, trademark or other laws that could lead to a case of criminal or civil damages. All other applicable rights not stated here are reserved.

TYPOGRAPHICAL ERRORS:

In any cases where an order is placed for an inaccurate price due to misinformation from vendor/manufacturer, typo, or misprint, we reserve the right to cancel or discard such orders placed on items with the inaccurate price. Regardless of the fact that your order has been accepted with or without payment processed, we reserve the right to cancel or discard such orders. In situations where payment has already been processed on such orders, we will instantly either void the payment if still in time, or process refund back to you via original payment method. We reserve the right to refuse or accept any orders as per our own discretion.

CONTACT US:

E-Mail: info@toptablecloths.couk
Telephone: 0161 833 3480

Address:
Top Tablecloths Ltd
1 Honey Street
First Floor
Manchester
M8 8RG

VAT number: GB157738668
Company registration number: 8160625